Privacy Policy

Introduction

At Esméa Cosmetics ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Create an account on our website
• Make a purchase or place an order
• Subscribe to our newsletter or marketing communications
• Contact us through our customer service channels
• Participate in surveys, contests, or promotional activities
• Leave reviews or feedback about our products

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Billing and shipping addresses
• Payment information (credit card details, billing information)
• Date of birth and demographic information
• Skin type and beauty preferences
• Purchase history and product preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Device information (computer, mobile device, tablet)
• Pages visited and time spent on our website
• Referring website or source that brought you to our site
• Search terms used to find our website

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders and transactions
• Providing customer service and support
• Communicating with you about your orders, account, and our services
• Sending you marketing and promotional materials (with your consent)
• Personalizing your shopping experience and product recommendations
• Improving our website, products, and services
• Analyzing website usage and customer behavior
• Preventing fraud and ensuring website security
• Complying with legal obligations and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who help us operate our business, including:

• Payment processors for secure transaction processing
• Shipping and logistics companies for order fulfillment
• Email marketing platforms for sending newsletters and promotions
• Website hosting and analytics services
• Customer service platforms

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal process
• Government investigations or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL encryption for data transmission
• Secure server infrastructure and data storage
• Regular security audits and updates
• Restricted access to personal information
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Keep items in your shopping cart
• Analyze website performance and user behavior
• Provide personalized content and recommendations
• Deliver targeted marketing and advertising

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website. For more information, please see our Cookie Policy.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Portability: Receive your personal information in a structured, machine-readable format
• Objection: Object to certain types of data processing
• Restriction: Request restriction of processing your personal information

To exercise these rights, please contact us at hello@esmeacosmetics.ca. We will respond to your request within a reasonable timeframe as required by applicable law.

7. Marketing Communications

If you have subscribed to our newsletter or promotional communications, you can unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at hello@esmeacosmetics.ca
• Updating your preferences in your account settings

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Legal, regulatory, and contractual obligations
• Business purposes and legitimate interests
• Your relationship with us and account activity

9. International Data Transfers

As we operate internationally and work with service providers in different countries, your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website after such changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: hello@esmeacosmetics.ca
• Phone: +1 (438) 868-3007
• Address: Montreal, Quebec, Canada

We are committed to addressing your concerns and will respond to your inquiries as promptly as possible.